Customer Service Advisor

Job Description

Elite Recruitment Solutions are looking for a hardworking Customer Service Advisor to join a rapidly growing company based in Exeter.

This opportunity is for a Full Time Permanent role offering a starting salary of £25,000 per annum, along with some fantastic benefits such as: Contributory pension & life assurance, Flexitime & cycle to work scheme, Free eye tests & staff discounts, ongoing training & development support. In this role you will be working Monday to Friday 8:30am – 5pm.

As a Customer Service Advisor you will be reporting directly to the Customer Services Manager, you'll be the first point of contact for customers, handling inbound calls, processing orders, and supporting various departments to ensure smooth operations and excellent service delivery.

This is a fast-paced, varied role ideal for someone who thrives under pressure, enjoys multi-tasking, and is ready to build strong relationships across the business.

Key Responsibilities

• Answer inbound calls and handle enquiries professionally.
• Accurately process customer orders from email, phone, and fax.
• Generate invoices, order acknowledgments, and provide general admin support.
• Liaise with the warehouse and delivery partners to ensure timely dispatch.
• Calculate discounts and carriage charges for orders.
• Manage and resolve customer complaints efficiently and courteously.
• Maintain and update CRM records, raising support tickets when necessary.
• Support the field-based sales team with customer insights and updates.
• Build rapport with dealers, internal teams, and stakeholders.

What We’re Looking For

Essential:

• Excellent communication skills – both verbal and written.
• Strong IT skills, including Microsoft Office.
• Great time management and a sharp eye for detail.
• Eagerness to learn new products and processes.
• Able to work independently and within a team.

Desirable:

• Experience handling customer calls in a service or sales environment.
• Familiarity with CRM systems.
• Background in a fast-paced administrative or customer service role.