Elite Recruitment
part of The Wise Recruitment Group

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Customer Service Executive

Location: Maidenhead, Berkshire, England
Type: Permanent
Salary: GBP23000 - 26000 per Annum
Benefits: Benefits
Job Ref: BCS0000009A
Posted: 02/01/2024Apply Now

Job Description

Job Description: Customer Service Executive 

Location: Maidenhead

Job Type: Permanent, full time, 37.5 hours per week 20 days holiday + public holidays and 3-4 days between Christmas and New Year

Salary: £23,000 - £26,000 per annum


  • Free & On-site Parking
  • Fresh fruit and water every day
  • Exclusive Store Discounts
  • Performance Bonuses
  • Private Health
  • Contribution to gym membership
  • Staff events- team building

The main purpose of this role will be to provide quality driven Customer Service and Order Processing support to a global leader in luxury textiles. 

The company are a well known supplier for Luxury Hotels and Spas across the globe and they are therefore seeking a highly experienced and professional Customer Advisor with exceptional cummuncation skills to join their team in Maidenhead. 

Job Duties:

  • Respond to incoming customer inquiries.
  • Process orders, and communicate order progress to customers.
  • Stay up to date on new products, services, and policies.
  • Collect and report customer feedback to ensure that best practice is recognised and maintained.
  • Engage with customers in a friendly and professional manner while actively listening to their concerns.
  • Offer support and solutions to customers in accordance with the company's customer service policies.
  • Other duties as requested

Knowledge and Skills:

  • Proven Multi-tasking Abilities
  • Dynamic Customer Service Experience with exceptional communication skills
  • Experience working in a B2B environment
  • Order processing experience 
  • Strong IT skills with proficiency in the use of MS Office


  • Familiarity with Oracle Netsuite or similar ERP systems.
  • Experience in exporting to Europe and Rest of World.
  • Basic Photoshop skills

Interviews will be arranged for the first week of January, apply now if you would like to be considered for this role! 


Apply Now