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Helpdesk Coordinator

Branch:Maidenhead
Location:Slough
Contract:Permanent
Salary:£18000 - £22000 Per Annum
Benefits:up to 22k
Start Date:ASAP
Job Ref: MAEL14954
Posted: 05/02/2018
Job Description

Are you interested in being the first line of support for a renowned facilities maintenance company?

Our client is offering a fantastic career as a Helpdesk Coordinator. This is a unique opportunity to join an exciting company with great incentives. If you are self-motivated, flexible and a practical individual with knowledge of scheduling, this opportunity is for you. Your main purpose is to provide clients with a high standard call out service and schedule the technicians to meet client demands.


This role would suit an individual that can work using their own initiative and have a proactive approach to undertake all tasks required, a conscientious and reliable team player and someone who has excellent interpersonal and communication skills.


Main Responsibilities
? Answering incoming calls.
? Being the first line of support for clients and liaising with them.
? Raising Call Outs on the in house system MIS.
? Liaising with technicians via phone & email.
? Allocating technicians to cover call outs, based on their skills and location.
? Updating spread sheets on a daily basis.
? Creating and amending task sheets through Excel.
? Chasing outstanding technician's reports on a daily basis.
? Sending reports to technician's to complete for their daily jobs.
? Car Fleet Administration.
? Calling Technicians on a weekly basis to check for availability to work Saturdays and update electronic daybook.
? Attend Monthly Helpdesk Meetings.
? Carry out annual tool checks.
? Submitting weekly accurate timesheets.


Key Requirements
? Interest in working for a facilities maintenance company.
? Previous experience working on a helpdesk.
? Intermediate/Advanced PC Skills - Word, Excel, Outlook.
? GCSE grades A*-C in Maths and English.
? Good communication skills both written and oral.
? Good organisational skills.
? Customer Care Experience/Dealing with customers over the phone.
? Experience of Elog Books.

If you can see yourself thriving in this role, then what is stopping you - apply now!